ck4 Privacy Policy
Protecting your personal information is one of our main responsibilities. This policy explains how ck4 collects, uses, and keeps your information secure.
1 Introduction
ck4 is an online entertainment platform providing casino games, sports betting, and live gaming services to users in Bangladesh. The trust of our users and the security of their information matter greatly to us. This privacy policy tells you what information ck4 collects from you, why it is collected, how it is used, and how securely it is stored.
By using our platform, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions, as both documents together form the complete legal framework governing your relationship with ck4. ck4 reserves the right to update this policy at any time, and the revised version will be published on the website.
2 Information We Collect
ck4 collects two types of information from users: information you provide directly, and information collected automatically.
2.1 Information You Provide Directly
When registering and managing your account, you provide the following information:
- Full name and date of birth (for age verification — users under 21 cannot register)
- Mobile number and email address
- Username and password
- Mobile wallet numbers used for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- Details of documents submitted for identity verification
- Content of messages sent through live chat and email support
2.2 Automatically Collected Information
When you use the ck4 platform, certain information is collected automatically:
- IP address and device identifier information
- Browser type, operating system, and device model
- Time of site access, location data, and browsing activity
- Gaming history, bet amounts, and transaction records
- Information obtained from cookies and similar tracking technologies
2.3 Information Received from Third Parties
We may sometimes verify your information through third-party service providers (such as identity verification agencies or payment processors). In such cases, the third party's own privacy policy also applies.
3 Purposes of Using Information
ck4 uses collected information only for specific and legitimate purposes. The main purposes are listed below:
3.1 Account Management and Service Delivery
- Creating accounts, verifying logins, and ensuring security
- Processing deposits and withdrawals
- Maintaining gaming history and transaction records
- Processing bonuses, cashback, and VIP benefits
3.2 Security and Fraud Prevention
- Preventing unauthorised access to accounts
- Detecting and investigating suspicious transactions
- Preventing money laundering and other financial crimes
- Verifying age to prevent participation by minors
3.3 Customer Support
Our 24/7 live chat and email support team uses your information to resolve your issues in Bengali and English. Conversation records may be retained for a set period to help improve support quality.
3.4 Responsible Gaming
ck4 always prioritises responsible gaming. By monitoring your play patterns, we can identify potentially problematic behaviour and offer assistance. You can find more details in our Responsible Gaming Guidelines.
3.5 Improvement and Personalisation
- Improving platform performance and user experience
- Showing games and offers based on your preferences
- Identifying and resolving technical issues
4 Sharing and Disclosure of Information
ck4 never sells your personal information to third parties. However, information may be shared in certain circumstances:
4.1 Service Providers
We work with trusted third parties for payment processing, identity verification, game software provision, and technical support. These parties only get access to the information needed for their specific tasks and are required to follow ck4's privacy standards.
4.2 Legal Obligations
ck4 may disclose information to the relevant authorities when required by a court order, government directive, or legal process. Only the information legally required will be provided in such cases.
4.3 Business Transfers
In the event of a future merger, acquisition, or asset sale, user information may be transferred. If such a change occurs, ck4 will notify users in due course.
5 Cookies and Tracking Technologies
The ck4 website uses cookies and similar technologies to improve the user experience.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security — these cannot be turned off.
- Functional cookies: Store your language preferences, game settings, and other personalised experience choices.
- Analytics cookies: Used to understand site usage patterns, which helps improve our service.
5.2 Cookie Controls
You can limit or disable cookies through your browser settings. However, disabling essential cookies may prevent some key features of the platform from working properly.
6 Data Security Measures
ck4 follows industry-standard technologies and practices to protect user information.
6.1 Technical Security
- SSL (Secure Socket Layer) encryption — used for all data transfers
- High-level hashing algorithms for password storage
- Two-factor authentication (OTP-based)
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
6.2 Organisational Measures
- Only authorised staff can access sensitive user information
- Regular staff training on data protection is conducted
- A rapid response plan is in place for data breaches
7 Data Retention Period
ck4 retains your information for the full duration your account is active and beyond that as needed. Specifically:
- Account information: Retained for a set period after account closure to meet legal obligations.
- Transaction records: Retained in accordance with financial regulatory requirements.
- Support conversations: Retained for a limited period for service quality review.
- Marketing consent: Retained until you withdraw your consent.
Once the set retention period ends, information is securely deleted or anonymised.
8 User Rights
As a ck4 user, you have the following rights over your own information:
8.1 Right to Access
You can find out at any time what information ck4 holds about you and what it is being used for.
8.2 Right to Correction
If your account contains incorrect or outdated information, contact our support team to have it corrected.
8.3 Right to Request Deletion
Where there is no legal or contractual obligation preventing it, you may request that specific information be deleted. However, core information on an active account cannot be deleted.
8.4 Right to Opt Out of Marketing Communications
You can stop receiving promotional messages and offers at any time. This can be done through your account settings or by contacting the support team.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team via ck4's live chat or email. Your request will normally be responded to within 30 business days.
9 Protection of Minors
The ck4 platform is for users aged 21 and over only. We do not knowingly collect any information from minors. Age is verified at registration, and if a user provides false information to prove their age, we reserve the right to cancel their account.
If we have reason to believe that information from a minor has been collected, we will take immediate steps to delete it.
10 International Data Transfers
ck4's servers and service providers may be located in various countries. Even when your information is transferred internationally, protection equivalent to this privacy policy is ensured. Data protection standards are maintained through legal agreements with all third parties with whom information is shared.
11 Policy Changes and Updates
ck4 may update this privacy policy from time to time due to business changes, legal requirements, or technical improvements. For significant changes:
- The new version will be published on the website and the "Last Updated" date will change.
- Users will be notified of major changes by email or app notification.
- Continued use of the platform after a change is considered acceptance of the new policy.
We recommend checking this policy regularly. Answers to common privacy-related questions can also be found in our FAQ section.
12 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact the ck4 support team:
- Live Chat: 24/7 direct support — available in both Bengali and English
- Email: [email protected]
We take every complaint seriously and do our best to resolve it as quickly as possible.